Every call answered. Every exam booked.

Lexicare picks up on the first ring, at 2 AM, on Sunday, in the lunch rush. It verifies the caller, checks coverage and books the exam before hanging up. Your team gets only the calls that need a person.

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Maria G. · inboundillustrative call
0:00
MG
While it talks, it works
Identity verifiedName, date of birth and address
Order matchedDr. Patel · MRI lumbar spine w/o
Caught a mix‑upAdaptedPatient said knee · order is lumbar spine · confirmed
Eligibility activeCommercial PPO · checked in real time
Prior auth checkedNot required for this exam
Moved to FridayAdaptedThu 10:40 released · Fri 8:15 booked
Directions and prep sentBy text, with a map link
Handled an interruptionAdaptedPaused mid‑question · answered prep · resumed
MRI safety screen loggedNo implants reported
1 ringto answer
0staff involved
Bookedbefore hanging up

Product visuals are illustrative.

Call it yourself

Book a mammogram as Maria and watch every step land on this screen while you talk.

Call the demo line

When Lexi asks, enter ···· on your keypad. The call plays out here as you talk.

  • You’re Maria Chen, born March 14, 1968.
  • You live at 418 Birch Street, Apt 2.
  • You’re due for a screening mammogram. Try moving it, or change your mind halfway.
Eastside Imaging · demo line(888) 555‑0142

Sample data only. Please don’t share real health details. Calls are transcribed for this screen and deleted after a day.

Hi, I’m Lexi at Eastside Imaging.
Call the number and I’ll pick up.

What changes

Calls roll to voicemail at lunch and after five.

Every call answered on the first ring, nights and weekends included.

Patients wait on hold while someone hunts for a slot.

The exam is booked and confirmed before the call ends.

Callbacks pile up on sticky notes.

Anything it can’t finish is transferred or queued for a callback, with the full context.

What it covers

Caller verified firstIdentity confirmed before any detail is shared
Book, move, cancelConfirmed with the patient, then written straight to the schedule
Coverage on the callEligibility checked while the patient is still on the line
Warm transfersTo the right person, with a summary of the call
Callbacks that happenQueued, assigned and tracked until someone calls back
After‑hours answeringNights and weekends, booked like it’s 10 AM

More in Product

Same people. Same rooms. A much bigger practice.

Thirty minutes, and you’ll know exactly what it would change.

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